Customer Support Representative

Are you ready to be part of a hyper-growth startup and revolutionize the e-commerce industry?

About Us:

At PickyStory, we're enabling online merchants to increase their revenue in store by helping shoppers to discover and purchase more products. PickyStory is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey.

PickyStory helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, PickyStory enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).

Position Overview:

We're currently seeking a Customer Support Specialist to join our team in the EU. In this role, you'll play a crucial part in ensuring our customers receive top-notch technical support and assistance. Your responsibilities will include resolving inquiries, providing product guidance, and delivering exceptional service via live chat and email.

Requirements:

• 1+ years of experience in a support specialist role, preferably in a SaaS environment.
• Strong communication skills in English, both verbal and written.
• Ability to work flexible shifts, including mornings, evenings, and nights.
• Familiarity with e-commerce platforms and basic HTML/CSS knowledge is a plus.

What We Offer:

• Opportunity to work in a dynamic and innovative startup environment.
• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• Collaborative and supportive team culture.

If you're a customer-focused professional with a passion for technology and e-commerce, we want to hear from you! Join us in revolutionizing the way brands engage with their customers and drive revenue growth. Apply now to embark on an exciting journey with PickyStory!